International Returns

International returns are arranged directly by the customer.

Return Window

You have 14 days from receiving your order to notify us that you wish to make a return, followed by a further 14 days to send the return.

Before Returning Your Order

Please ensure your return meets our return conditions.

Items must be:

  • Unworn and unwashed
  • In their original condition
  • Complete with all original tags attached
  • Returned with their original product packaging, including the clear clothing bag
  • Free from stains, marks, make-up, scents, odours, evidence of washing or other signs of wear or use

Items that do not meet our return conditions will not be accepted.

How to Return Your Order

Please include your order number and name inside the return parcel so that we can identify your order when it arrives.

Send your return to:

DOUBLE UP APPAREL

36 RAWNSLEY AVENUE

MITCHAM

LONDON

CR4 4BS

You are responsible for arranging and paying for your own return shipping.

We strongly recommend using a tracked shipping service and keeping your proof of postage and tracking information until your return has been fully processed.

Returned items remain your responsibility until they are received by us.

Customs Documentation

When returning goods from outside the UK, please complete any customs documentation accurately and identify the parcel as a return of goods where applicable.

Any customs duties, taxes, carrier fees or other charges caused by the return are the customer's responsibility unless otherwise required by law.

Please ensure the parcel is correctly declared to avoid unnecessary customs charges or delays.

Refunds

Once your return reaches us, it will be inspected before any refund is processed.

Approved refunds will be issued to the original payment method.

Please allow up to 10 working days after receipt for your return to be processed.

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